Everything You Need to Empower Customers
Order Editing is packed with features designed to reduce support load, recover revenue, and give customers the control they expect in modern e-commerce.
Customer Experience
Self-Service Order Portal
Customers access a clean, intuitive interface directly from their order status page—no login required unless you enable it.
Real-Time Order Updates
Changes appear instantly in Shopify and customer accounts. No delays, no confusion.
Mobile-Optimized Interface
Fully responsive design that works perfectly on any device. Most edits happen on mobile.
Branded Experience
Match your store's look and feel. Customize colors, logos, and messaging to maintain brand consistency.
Support Reduction
Address Correction Module
Eliminate "I entered the wrong address" tickets. Customers fix typos themselves before fulfillment.
Automated Refund Processing
Set rules for automatic refunds with different types of refunds.
Integrated Ticketing System
Customers create tickets without leaving the order page. All context is automatically attached.
Manual Review & Approval
Review and approve pending requests one by one with complete context. Full control over every change before it's applied.
Revenue & Retention
Post-Purchase Upsells
Suggest complementary products when customers view their orders. Recover abandoned cart items.
Store Credit Option
Offer store credit instead of refunds. Keep revenue in your ecosystem and encourage repeat purchases.
Add Items to Existing Orders
Let customers add forgotten items without placing a new order. Reduces shipping costs and increases AOV.
Variant Swapping
Wrong size or color? Let customers swap variants instead of canceling. Preserves the sale.
Cancellation Prevention
Offer alternatives before allowing cancellations. Suggest similar products or discounts.
Controls & Policies
Granular Module Controls
Enable or disable specific modules per store, product, or customer segment.
Time-Based Rules
Set cutoff times for edits. Example: allow address changes only within 2 hours of purchase.
Order Status Restrictions
Control which actions are available based on fulfillment status. Prevent edits on shipped orders.
Product-Specific Policies
Create custom rules for different product types. Made-to-order items can have stricter policies.
Manual Approval Workflows
Route high-value or complex edits to your team for manual review before processing.
Analytics & Audit
Comprehensive Dashboard
View key metrics: tickets prevented, revenue recovered, most-used modules, and more.
Real-Time Activity Feed
Monitor every edit as it happens. Filter by customer, order, or module type.
Complete Audit Trails
Every action is logged with timestamps, IP addresses, user agents, and change details.
Export & Reporting
Export activity logs and analytics data as CSV or JSON for deeper analysis.
Customer Insights
See which customers edit most frequently and identify patterns to improve your store.
See It in Action
Clean, intuitive interfaces that your customers will love.
🎉 Built for Shopify & Shopify Plus
EditsYard is fully compatible with Shopify's latest features including Shopify Checkout, Shopify Flow, and Shopify Functions. Works seamlessly with your existing apps and themes.